Austria! Australia! Belgium! Brazil! Canada! Croatia! The Czech Republic! Denmark! Estonia! Finland! France! Germany! Gibraltar! Great Britain! Greece! Hong Kong! Hungary! India! Indonesia! Ireland! Israel! Italy! Japan! Latvia! Lithuania! Luxembourg! Malaysia! Malta! Netherlands! New Zealand! Norway! Poland! Portugal! Russia! Saudi Arabia! Serbia! Singapore! Slovakia! Slovenia! South Korea! Spain! Sweden! Switzerland! Thailand! Turkey! The United Arab Emirates!

As the COVID-19 pandemic and the interruptions it causes, orders may take longer to arrive.

FREE-Shipping! When ordering, we add taxes and VAT. 

Please use the same billing and shipping address your credit card company has on file. It will avoid shipment delays and ensure payment.  

• Check that you have entered the correct address. If an item is returned because of an incorrect address:we refund the purchase price (minus the shipping fees). We are not liable for non-delivery because of an error in the address you supply. We ask that you re-submit your order.

Our courier’s policy doesn’t accept deliveries to PO boxes. It’s best to put an address where you live to pick up the package and sign for it if necessary. 

Please use the same billing and shipping address your credit card company has on file. It will avoid shipment delays and ensure payment.

We offer free Flat rate shipping and include taxes and VAT in the prices when ordering. The majority (>99%) of our orders get delivered with no added charges.

Be mindful that you may get charged VAT or duties. If you do, we cannot be responsible for these fees. The funds go only to your government. 

For additional information, please get in touch with your local customs office.

Our estimated delivery time is between 4 - 15 days, depending on where you live. For example, if you are in Europe with our warehouse in the UK, it takes about 3-5 days. 

NOTE, you will receive your order from the date shipped out, not from the date you placed the order from the checkout.

Please use the same mailing and shipping address for orders. This will ensure payment and avoid shipment delays.  

Check that you have entered the correct address. Suppose an item is returned because of an incorrect address, we will refund the purchase price (minus the shipping fees). We are not liable for non-delivery because of an error in the address you supply. We ask that you re-submit your order. 

See the shipping & delivery timetable to your country. As the COVID-19 pandemic and the interruptions it causes, orders may take longer to arrive.  

Shipping insurance offers protection for your items. We reship your parcel at no extra charge if it’s confirmed, lost, or damaged in transit. See our refund policy for more information.

Most orders ship with 48 hours of purchase. The shipping varies; the estimated delivery time is between 4 -15 days, depending on where you live. 

NOTE, you will receive your order from the date shipped out - not from the date, you placed the order from the checkout. 
Orders received after 12 p.m. on Friday, Saturday, and Sunday are processed and sent the following week.

After shipping the order out, we will email you the tracking number and link. Sometimes the email may go to the junk box. Please have a check. If you still have not received it, you can contact us at customer.services@mayfairtrends.com through our Contact Us page.

Are you chasing a delivery?

Use the order tracking number from your shipping confirmation email and track your parcel by clicking here.

A signature may be necessary when the package is delivered, so it is preferable for you or somebody else to be at home. 

Click here to track your order!        

Yes, tracking information from our third-party courier will be available after 24-48 business hours after your order has been shipped out. We'll send you an email with your tracking number. Our third party courier system is updated daily to provide you with the best tracking service. Please allow 5-15 business days for the item to arrive. On the rare occasion that the item does not arrive within 20 business days, please write to us at customer.services@mayfairtrends.com for an immediate solution. If you've ordered more than one item, they might arrive separately.    Click here Contact Us

Once it has been handed over to our courier, you can no longer cancel your purchase as it is already scheduled for dispatch and will be on the way to your delivery address.

While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, some factors may cause that to change:

·         Some products may require some handcrafting work in advance that will delay the shipping by a few days

·         Items shipping from different locations on different days or prearranged schedule and route of the courier

·         Delays in credit

·         Other shipping/vendor service disruptions

·         Weather delays

NOTE: We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

What is LEVEL 1 PCI compliance?

PCI Compliance Level 1 is the highest and most strict in the PCI-DSS levels. Designed to secure credit card information in online shopping transactions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

When you choose a payment gateway to complete a purchase, Shopify stores your credit card data, they encrypt it through (PCI-DSS) and store the data only as long as is necessary to complete your purchase transaction. After it is complete, then your purchase transaction information is deleted.

.Mayfairtrends LP has earned the McAfee SECURE certification.

We accept the following payment methods:

PayPal, Visa, MasterCard, American Express, Diners Club, Discover, Google Pay, and Apple Pay.

SSL protects encrypted all payments and sensitive information such as credit card details—by making them secret and confidential—from being stolen by malicious users over the internet. SSL secures information to complete the transaction. When finished, purchase transaction history is deleted.

So you can feel completely safe when shopping with us.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

We use PayPal as our payment processor. PayPal receives the payment info you provide; We do not have access to it. In addition, you enjoy PayPal's Buyer's Protection, which means if there's any problem with the transaction or the order, they will refund you the total amount by PayPal.  PayPal's Buyer's Protection Learn More

Once the purchase order is completed, your credit card will be charged. You will receive an email within 24 hours of payment. On your bank statement will show the descriptor name MAYFAIRTRENDS JEWELRY.

1 . Select items you want to purchase and add them to your cart by clicking the “Add to Cart” button.

2 . When you are ready to check out, click on the “Check out button”. On the checkout page, you will need to add your details. You can put a tick in the “save this information for next time” tick box, to allow Mayfairtrends to speed up the checkout process for you in the future.

3 . On the checkout page, you can also apply a discount Promo Code if you have one.

4 . You can view the total amount of your purchase with taxes added to it before submitting your purchase. If everything looks good, you need to click “Continue to shipping method”.

5 . Next, you need to click “continue to payment method” button, where you can choose your payment method and notify us which address you want to use for billings.

6 After completing this process, you will need to click the “Pay Now” button, your order will then be placed.

We will notify you by a confirmation email immediately after your order has been placed. In the email, you will be able to preview your order and customer information. Once shipped, you will receive an email containing your tracking number.

There are many reasons a payment may have failed. Try these suggestions to resolve the issue:

1. Make sure you have enough money in your account for the purchase.
2. You typed incorrect personal details during checkout.
3. Check card number, expiration date, address or security code -incorrectly entered will cause a payment attempt to fail.
4. Please use the same billing and shipping address your credit card company has on file.
5. Double-check if your credit card has expired.
6. Try adding another credit card.
7. For faster processing, we recommend purchases with a verified  PayPal account.
8. You typed incorrect personal details during checkout.
9. Use a different device (mobile phone, tablet etc.).
10. Your card can be used for international payments (some cards, usually prepaid or gift cards, work only in specific regions/countries).

In case your payment still doesn't go through, we recommend using a verified PayPal account to complete the purchase. 

If you continue to receive error messages, then reach out to us through our Contact Us Help Support page at customer.services@mayfairtrends.com.

Returns & Refunds

At Mayfairtrends, our top priority is 100% customer satisfaction.

You can claim a refund or replacement when the item(s) bought does not meet these three standards:

·         Items lost in transit: You can claim a full refund.

·         The wrong item received: It should NOT be damaged or faulty when you receive it.
(NOTE: We cannot accept returns on any USED, DAMAGED or ALTERED ITEMS). Orders older than 14 days are not eligible for an exchange or refund.

·         Items arrive damaged or broken:  In case mistakenly the wrong item has been sent to you, please send us an email or Contact Us to make the correction.  Once your request has been approved in accordance with our returns policy, you should receive your refund within 10-20 working days. (NOTE: Orders older than 14 days are not eligible for an exchange or refund).

Please read our Refund Policy.

I ordered multiple items

For logistical reasons, if you order to 2 or more items,  sometimes it may be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Artisan Traditional Methods

To save you money, we ship our products straight from the maker. Our handcrafting storehouse includes the United Kingdom, China and the United States.

It usually depends on the country. If the letter carrier does not find anyone at home on the first delivery attempt, they will try a second time the next working day again.

If the package fits in your mailbox, the carrier will leave it there without requiring a signature.