Help Center

The answer is, yes. Our website uses strong Data Encryption to keep your information safe and secure. We use McAfee to continuously scan our website and Shopify, which is one of the best e-commerce platforms available. Shopify also complies with the highest level of Payment Card Industry (PCI) standards.  Mayfairtrends Company has earned the McAfee SECURE Certification. Learn More

We offer free Flat rate shipping. And there is a shipping fee for accelerated shipping.

Shipping Method

We are using the E-Packet shipping method, which usually takes 10-30 business days to arrive and includes:

• Insurance and tracking number.
• When your order is shipped out, you we will e-mail you a shipping confirmation from customer.services@mayfairtrends.com with your order tracking code.

To save you money, we are shipping directly from the manufacturer. Please allow 10-35 business days to receive your order. Delivery times may vary depending on your country and product location. 

How can I cancel an order?

Your orders may be cancelled if not yet processed and shipped. After they have been processed, they cannot be cancelled.

Your Shipping address

Please make sure the correct shipping address is given. Mayfairtrends cannot be held responsible for items shipped to the wrong address if the incorrect address is received. The buyer will be liable for additional shipping fees. 

Estimated Arrival Date

While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, some factors may cause that to change:

·         Some products may require some handcrafting work in advance that will delay the shipping by
 a few days

·        Items shipping from different locations on different days or prearranged schedule and route of the courier

·        Delays in credit card payment

·         Weather delays

NOTE: We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

Shipping insurance offers premium protection and safety for your valuable items. We‘ll reship your parcel at no extra charge if it’s confirmed lost or damaged.

We use PayPal as our payment processor. This means that the payment info you provide is received by PayPal and we do not have any access to it. In addition, you enjoy PayPal's Buyer's Protection which means if there's any problem with the transaction or the order, you will be refunded the full amount by PayPal.  PayPal's Buyer's  Protection Learn More

Mayfairttrends accepts the following forms of payments:

• PayPal
• Visa
• MasterCard
• American Express
• Discover
• JCB
• Diners Club Debit and Credit Cards
• Apple Pay

It will be charged immediately after you place an order and you should receive an email within 24 hours of payment. Your bank statement will show the descriptor name MAYFAIRTRENDS JEWELRY.

1 1.   Select items you want to purchase and add them to your cart by clicking the “Add to Cart” button.

2.2. When you are ready to check out, click on the “Check out button”. On the checkout page, you will need to add your information. You can put a check mark in the “save this information for next time” to allow Mayfairtrends to speed up the checkout process for you in the future.

3 3. On the checkout page, you also will be able to apply Promo Code if you have one.

4 4. You will be able to view the total amount of your purchase with taxes added to it before submitting your purchase. If everything looks good, you need to click “Continue to shipping method”.

5  5. After, you need to click “continue to payment method” button, which you will be allowed to choose your payment method and notify us which address you want to use for billing6.

66. After completing this process, you will need to click “Pay Now” button, your order will then be placed.

We will notify you a confirmation email immediately that your order was placed. In the email, you will be able to preview your order and customer information. Once shipped, you will receive an email containing your tracking number.

After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service. Contact Us here!

Are you chasing a delivery?

Use the order tracking number from your shipping confirmation e-mail and track your parcel by clicking here.

Please note: some items are made-to-order or may need some handcrafting work in advance. We do suggest to allow 10-35 business days for delivery. 

A signature may be necessary when the package is delivered, so it is preferable for you or somebody else to be at home. 

Click here to track your order!        

Yes, tracking information from our third party courier will be available after 24-48 business hours after your order has been shipped out. We'll send you an email with your tracking number. Our third part courier system is updated daily to provide you with the best tracking service. Please allow 5-15 business days for the item to arrive. In the rare occasion that the item does not arrive within 20 business days, please write to us at customer.services@mayfairtrends.com for an immediate solution. If you've ordered more than one item, they might arrive separately.      Click here Contact Us

Once it has been handed over to our courier, you can no longer cancel your purchase as it is already scheduled for dispatch and will be on the way to your delivery address.

While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, some factors may cause that to change:

·         Some products may require some handcrafting work in advance that will delay the shipping by a few days

·         Items shipping from different locations on different days or prearranged schedule and route of the courier

·         Delays in credit

·         Other shipping/vendor service disruptions

·         Weather delays

NOTE: We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

Returns & Refunds

At Mayfairtrends, our top priority is 100% customer satisfaction.

You can make a claim for a refund or replacement when the item(s) bought does not meet these three standards:

·         Items lost in transit: You can make a claim for a full refund.

·         The wrong item received: It should NOT be damaged or faulty when you receive it.
(NOTE: We cannot accept returns on any USED, DAMAGED or ALTERED ITEMS). Orders older than 14 days are not eligible for an exchange or refund.

·         Items arrive damaged or broken:  In case mistakenly the wrong item has been sent to 
you, please send us an email or Contact Us here…to make the correction.  Once your request has been approved in accordance with our returns policy, you should receive your refund within 10-20 working days. (NOTE: Orders older than 14 days are not eligible for an exchange or refund).

Please read our Refund Policy

I ordered multiple items

For logistical reasons, if you order to 2 or more items,  sometimes it may be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Artisan Traditional Methods

To save you money, we ship our products straight from the maker. Our handcrafting storehouse includes the United Kingdom, China and the United States.