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Refund Policy

We look forward to you as a customer and enjoy shopping with us!

Updated:  November 3 2021

Please read this refund policy. It will help you understand the rules for requesting refunds for things you have purchased.

 

 REFUND & RETURNS POLICY

 

Mayfairtrends LP operate this website! Throughout the site, the terms 'we', 'us', and 'our' refer to Mayfairtrends LP! We offer all information, tools and services available from this site to you. The 'Client', 'You', and 'Your' refers to the person accessing this website and accepting the company's terms and conditions stated here.

To Which Countries Do You Ship?  

 The United States! Austria! Australia! Belgium! Brazil! Canada! Croatia! The Czech Republic! Denmark! Estonia! Finland! France! Germany! Gibraltar! Great Britain! Greece! Hong Kong! Hungary!  Indonesia! Ireland! Israel! Italy! Japan! Latvia! Lithuania! Luxembourg! Malaysia! Malta! Netherlands! New Zealand! Norway! Poland! Portugal! Russia! Saudi Arabia! Serbia! Singapore! Slovakia! Slovenia! South Korea! Spain! Sweden! Switzerland! Thailand! Turkey! United Arab Emirates!

Refund (Conditions) 

30-Day Money-Back Guarantee

We're pleased with our company's accomplishments.  We guarantee to be of excellent quality. All products that leave our warehouse will go through a strict quality control process. Therefore, all orders have a 30-day return and a refund policy.

We offer free flat rate shipping and include taxes and VAT in the prices when ordering. The majority (>99%) of our orders arrive  with no added charges.

 

 NOTE, because of the COVID-19 pandemic and the longer transit times it causes, some carriers are experiencing delays. This is due to high demand and the added safety measure controls.


If the package does not arrive within 35-day, we will issue a fund.

Order Delivery

How to guarantee the delivery of the package? 

  • We recommend using the same  billing and shipping address  your credit card company has on file. This will avoid shipment delays. Further, it saves you with cheaper transport costs.
  • We will not issue a refund if refused at the correct address and returned to our warehouse. The customer handles all shipping and packaging costs of the returned item (s).
  • If the courier returns it to us undamaged, we will issue a refund minus the original shipping charge. We will notify you by email about the returns.

I was not at home when the package arrived.

If the package fits in your mailbox, the carrier will leave it there if the package requires no signature.

Payments
International Payment Accepted:

  • PayPal 
  • International Credit Cards
     

When using an international credit card, the billing address on file with your bank goes through checks. This process helps to protect the cardholder from credit card fraud. Please allow 2-3 business days for verification to be completed. 

For faster processing, we recommend purchases with a verified PayPal account.

Refund & Damages (Conditions)

All warranties provided begin from the date you ordered the product (s); therefore, you have a 30-day to file your claim. 

We will not replace or refund products damaged because of normal wear-and-tear (such as bending and scratching), or wrongful care or abuse, 

All items that do not meet the description or are defective/damaged upon arrival are eligible for a refund or replacement. 

•  Things lost in transit: You can request a full refund.

•  Items arrive damaged or broken: It should NOT be  broken or faulty when you receive them. We will provide a free return or replacement.

•  Incorrect item received: In the event of an error, you have received the wrong item (s), please email customer.services@mayfairtrends.com through our contact us page.

Make a Refund Claim

To complete your return, email customer.services@mayfairtrends.com with a digital photo of the damaged or incorrect item (s) purchased and a brief description of the problem. Please include your tracking number.

If you have not received your order and want a refund, only include your order number and a brief explanation of the situation in your email.

Refunds (If Applicable) 

We will email you a refund or replacement when we receive and check the returned item(s).

Refund Option

 Once we accept a request for a refund, we provide one or more methods for payment or item exchanged within 7 -10 days:
 

• Full cash refund: A credit card refund sent to your bank account or the original payment method.

• Get back the item for a full cash refund.

• Partial cash refund.

• Full or partial refund; In-store credit.

• Return of the item to a new identical item free.

Late or Missing Refunds (If Applicable) 

If you have not yet received a refund, double-check your bank account.  It may take some time for your refund returned to your account balance.  After you, get in touch with your credit card company.

If you have followed the steps above and have not received your refund, please email customer.services@mayfairtrends.com through our contact us page. We will help you resolve it straight away!

 

Bank Statement Refund 

As soon as your bank has completed the credit card transaction, the descriptor "SP * MAYFAIRTRENDS PL" will appear on your bank statement. This will help you recognise the transaction.

Sale Items (If Applicable) 

Only regular priced items may be refunded, but sales products are regrettably not refunded.

Gifts 

If the item were marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

 If it's not marked as a gift when purchased, or the gift giver sent the order to deliver it to you, we will mail the return to the gift giver.

Tracking Number 

Please note that we may ship some items separately and receive your order in multiple deliveries. If you receive over one package, we will provide you with a unique tracking number for each package.

Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following week.

Reward Points Return Policy 

Please note you will not be repaid the cash equivalent of the points used if you have already used rewards points on the order returned.

Cancelling an Order

Our goal is to process and ship orders quickly. Once you have received your order confirmation email, we cannot make changes or cancel it soon after handing over the package to our courier.  It is on route to your location.

Order not received within the Estimated Delivery Time

An order may take longer to get to your home because of an increase in online shopping and COVID-19 has caused. Visit our shipping & delivery page for your country's delivery time.

Customs, Duties, Taxes & Fees 

We do everything possible to avoid customers being charged custom fees. We add taxes (including VAT) in the pricing. The majority (>99%) of our orders are delivered with no added charges. We cannot be responsible for these fees, as we do not receive the money. The funds go only to your government.

 For further formation, please get in touch with your local customs office. 

 We will not refund shipping fees and taxes for packages; custom refuses because of VAT/duties.

Non-Refundable Items

Please read the following exceptions to our return and refund policy:  


 • Gift cards: 

• Sale items

• Discount code purchases: items are final and cannot be returned or exchanged.

Contact Us 

If you're unhappy with your purchase, please contact us at customer.services@mayfairtrends.com through our Contact Us page or call (+44) 020 89035639). We will assist you in answering questions you may have.